Privacy

Last updated: 24 August 2026

WHO WE ARE

Dual FM Ltd (“Dual FM”, “we”, “us” or “our”) is a company registered in England and Wales under company number 14379374.

Registered office: 8 Raven Road, London, E18 1HB, United Kingdom.

Dual FM Ltd is the data controller responsible for the personal information described in this notice. For data-protection enquiries, contact admin@dualfm.com.

INFORMATION WE MAY COLLECT

We may collect:

• Names, job titles, organisations and contact details.

• Information supplied when someone requests a quotation or contacts us.

• Property addresses, job details, access information, photographs and related correspondence.

• Quotation, contract, invoice and payment records.

• Technical information supplied through our website or hosting provider, such as IP address, device information and pages visited.

Where a job concerns a tenant or occupier, relevant information may be supplied to us by an estate agent, property manager, landlord or other client.

HOW AND WHY WE USE INFORMATION

We may use personal information to:

• Respond to enquiries and prepare quotations.

• Arrange, manage and complete property-maintenance work.

• Communicate with clients, property representatives, tenants, occupiers, suppliers and subcontractors.

• Maintain financial, insurance, contractual and legal records.

• Protect our business, website and systems.

• Establish, exercise or defend legal claims.

Our lawful bases may include taking steps before entering into a contract, performing a contract, complying with legal obligations and pursuing our legitimate business interests.

WHO WE MAY SHARE INFORMATION WITH

Where necessary, we may share relevant information with:

• Authorised employees and subcontractors.

• Estate agents, property managers, landlords and other parties involved in a job.

• IT, website-hosting, email, accounting and payment-service providers.

• Accountants, insurers, legal advisers and other professional advisers.

• Regulators, courts, law-enforcement bodies or public authorities where required.

We do not sell personal information.

INTERNATIONAL PROCESSING

Some technology providers may process information outside the United Kingdom. Where this happens, an appropriate lawful data-protection transfer mechanism must apply.

HOW LONG WE KEEP INFORMATION

We retain information only for as long as reasonably necessary for the purpose for which it was collected. Some records may be retained for longer where required for legal, tax, accounting, insurance, contractual or dispute-resolution purposes.

YOUR RIGHTS

Depending on the circumstances, individuals may have rights to:

• Request access to their personal information.

• Ask for inaccurate or incomplete information to be corrected.

• Request deletion or restriction of processing.

• Object to certain uses of their information.

• Request transfer of information where applicable.

• Withdraw consent where processing is based on consent.

The right to object to the use of personal information for direct marketing is absolute.

To exercise a data-protection right, contact admin@dualfm.com.

COMPLAINTS

Please contact us first if you have concerns about how we use personal information. Individuals may also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

COOKIES AND SIMILAR TECHNOLOGIES

This website may use essential technologies required for operation, performance and security. Dual FM does not intentionally use advertising cookies on this website.

If non-essential analytics or marketing technologies are introduced, visitors will be given any choices required by law and this notice will be updated.

CHANGES TO THIS NOTICE

We may update this notice when our services, website or legal obligations change. The latest version will be published on this page.